BC Game Rules and Regulations in Belgium

By registering an account on our platform, you enter into a binding legal agreement with BC Game. These terms establish the framework for your use of our services and define the rights and responsibilities of both parties.

Eligibility and Account Requirements

You must be at least 18 years of age or the legal age for gambling in your jurisdiction, whichever is greater, to use our services. You confirm that all information provided during registration is accurate, complete, and current. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Modifications to Terms

We reserve the right to modify these terms at any time to reflect changes in our services, legal requirements, or operational practices. Material changes will be communicated through email notification or prominent platform announcements. Continued use of our services after such modifications constitutes acceptance of the revised terms. We recommend you review these terms periodically to stay informed of any updates.

Proper Platform Use

You agree to use our platform only for lawful purposes and in accordance with these terms. Prohibited activities include, but are not limited to:

• Using automated systems or software to access our services
• Attempting to manipulate or exploit platform features or bonuses
• Engaging in fraudulent activities or money laundering
• Creating multiple accounts to circumvent restrictions
• Sharing your account with third parties
• Using the platform if you are located in a restricted jurisdiction

Violation of these provisions may result in account suspension, termination, and forfeiture of funds.

Intellectual Property Protection

All content on our platform, including text, graphics, logos, software, and trademarks, is the property of BC Game or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission. Your use of our services does not grant you any ownership rights to our intellectual property.

Limitation of Liability

BC Game provides services on an “as is” and “as available” basis. We do not guarantee uninterrupted or error-free operation of our platform. To the fullest extent permitted by Belgian law, we disclaim all warranties, whether express or implied, including warranties of merchantability and fitness for a particular purpose.

We are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services. Our total liability to you for any claims related to these terms shall not exceed the amount you have deposited in your account during the six months preceding the claim.

You acknowledge that gambling involves risk and that you may lose money. We are not responsible for any losses you incur through the use of our services.

Our betting services operate according to strict rules designed to ensure fairness, transparency, and regulatory compliance. Understanding these rules is essential before you place any bets on our platform.

Eligibility to Place Bets

Only registered users who have completed account verification and are physically located in permitted jurisdictions may place bets. You must have sufficient funds in your account to cover the stake amount. We reserve the right to refuse any bet at our discretion, particularly if we suspect fraudulent activity or violation of these terms.

Bet Acceptance and Confirmation

A bet is considered accepted only when you receive confirmation through the platform interface. Until confirmation is received, no binding contract exists. We reserve the right to reject bets placed in error, bets that exceed maximum limits, or bets placed after an event has started (unless specifically offered as in-play betting).

If a bet is rejected, the stake amount will be returned to your account immediately. Technical issues or delays in confirmation do not constitute acceptance of a bet.

Minimum and Maximum Betting Limits

Each game, event, and betting market has specific minimum and maximum stake limits, which are displayed before you place your bet. These limits may vary based on the type of game, your account history, and current market conditions. We reserve the right to adjust these limits at any time without prior notice.

General minimum and maximum limits apply across all betting activities to promote responsible gambling and manage risk exposure.

Calculation of Winnings

Winnings are calculated based on the odds displayed at the time your bet was accepted and the official outcome of the event or game. For sports betting, odds may be displayed in decimal, fractional, or American format according to your preference.

If an event is abandoned, postponed, or cancelled, bets will generally be voided and stakes returned unless the event is rescheduled within a specified timeframe. Specific rules for each betting category are available in the respective sections of our platform.

Betting Restrictions and Fair Play

We employ sophisticated monitoring systems to detect irregular betting patterns, arbitrage betting, and other activities that may compromise the integrity of our services. If we identify such activities, we reserve the right to:

• Void affected bets
• Suspend or close your account
• Withhold winnings pending investigation
• Report suspicious activities to relevant authorities

Arbitrage betting, syndicate betting, and betting using inside information are strictly prohibited.

Bet Cancellation and Settlement

Once a bet has been confirmed and the event or game has commenced, it cannot be cancelled. In exceptional circumstances, such as obvious errors in odds or market information, we reserve the right to void bets and return stakes.

All bets are settled based on official results as determined by the relevant governing body for the event. Settlement typically occurs shortly after the conclusion of an event, but may be delayed pending official confirmation or investigation of irregularities.

Our payment policies are designed to provide secure, efficient, and compliant financial transactions whilst protecting both you and the platform from fraud and money laundering.

Deposit Procedures

You may fund your account using any of the payment methods available in the cashier section of your account. Available methods may include credit and debit cards, e-wallets, bank transfers, and cryptocurrencies, subject to your location and payment provider restrictions.

Deposits are generally credited to your account immediately, though bank transfers may require additional processing time. Minimum and maximum deposit limits apply and vary by payment method. No fees are charged by BC Game for deposits, though your payment provider may impose charges.

You may only deposit funds from payment sources in your own name. Third-party deposits are strictly prohibited and may result in account suspension and confiscation of funds.

Withdrawal Procedures

You may request withdrawal of your available balance at any time, subject to completion of account verification procedures. Withdrawals must be made to a payment method registered in your name.

Processing times vary by withdrawal method:

• Cryptocurrency withdrawals: typically processed within 24 hours
• E-wallet withdrawals: 1-3 business days
• Bank transfers: 3-7 business days
• Card withdrawals: 3-5 business days

We reserve the right to process large withdrawals in installments and to apply additional verification procedures for withdrawals exceeding certain thresholds.

Withdrawal Limits and Fees

Minimum and maximum withdrawal limits apply according to your payment method and account status. Standard withdrawal limits may be increased for VIP members or upon request, subject to enhanced verification.

BC Game does not charge withdrawal fees for most methods, though your payment provider may impose charges. Cryptocurrency network fees apply to crypto withdrawals and are deducted from the withdrawal amount.

Identity Verification Requirements

To comply with anti-money laundering regulations and Belgian legal requirements, you must complete identity verification before processing withdrawal requests. This verification process typically requires:

• Government-issued photo identification (passport, national identity card, or driving licence)
• Proof of address dated within the last three months (utility bill, bank statement, or government correspondence)
• Proof of payment method ownership (bank statement or card photograph)
• Additional documentation may be requested in specific circumstances

Verification is usually completed within 72 hours of receiving all required documents. We employ strict data protection measures to safeguard your personal information during this process.

Transaction Restrictions

Certain restrictions apply to protect the integrity of our services:

• Deposits must be wagered at least once before withdrawal is permitted
• Bonus funds are subject to specific wagering requirements
• Suspected fraudulent deposits may be frozen pending investigation
• Chargebacks or payment disputes will result in account suspension

We reserve the right to conduct additional verification or to refuse withdrawal requests if we suspect violation of these terms, fraudulent activity, or money laundering.

Transaction Cancellation

Deposit transactions cannot be cancelled once initiated. Withdrawal requests may be cancelled before processing is complete, returning the funds to your account balance. Once a withdrawal has been processed, it cannot be reversed.

BC Game is committed to promoting responsible gambling practices and preventing gambling-related harm. We provide tools and resources to help you maintain control over your gambling activities.

Understanding Gambling Risks

Gambling should be viewed as entertainment, not as a way to make money or solve financial problems. You should only gamble with money you can afford to lose. Gambling involves risk, and the odds are designed to favour the house in the long term.

Signs that gambling may be becoming problematic include:

• Spending more time or money gambling than intended
• Gambling to escape problems or relieve negative emotions
• Chasing losses by continuing to gamble
• Borrowing money or selling possessions to fund gambling
• Neglecting work, family, or other responsibilities due to gambling
• Lying to others about gambling activities

If you recognise these signs in your own behaviour, we encourage you to use our responsible gambling tools or seek professional assistance.

Account Control Tools

We provide several tools to help you manage your gambling activity:

Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account. Increases to deposit limits take effect after a 24-hour cooling-off period, whilst decreases are applied immediately.

Loss Limits: Establish maximum losses over specific time periods. Once reached, you will be unable to place further bets until the period resets.

Session Time Reminders: Configure notifications to alert you after specified periods of continuous play.

Reality Checks: Receive periodic reminders showing how long you have been active on the platform and your net wins or losses during the session.

Cooling-Off Periods: Temporarily suspend your account for periods ranging from 24 hours to six weeks. During this time, you will be unable to access your account or place bets.

These tools can be accessed through the responsible gambling section of your account settings.

Self-Exclusion Options

If you feel you need to take a complete break from gambling, you can request self-exclusion for a minimum period of six months or permanently. During self-exclusion:

• You will be unable to access your account
• You will not receive any marketing communications
• Any active bonuses will be forfeited
• You may withdraw your remaining balance

Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period. After the minimum exclusion period expires, you may request account reactivation, which will be subject to a 24-hour cooling-off period and may require additional verification.

For long-term protection, we also recommend registering with EPGAT (Excluded Persons Gaming and Betting), Belgium’s national gambling exclusion register.

Support Resources

If you are struggling with gambling-related problems, professional help is available:

• Gratis Hulplijn Gokverslaving: 0800 35 777 (free, confidential helpline)
• VAD (Vereniging voor Alcohol- en andere Drugproblemen): www.vad.be
• CAD Limburg (Center for Alcohol and other Drug problems): www.cadlimburg.be
• Gamblers Anonymous Belgium: local support groups available

These organisations provide confidential counselling, support groups, and treatment programmes for individuals affected by problem gambling. We encourage you to reach out if you need assistance.

BC Game maintains a comprehensive anti-money laundering (AML) and counter-terrorism financing (CTF) programme in compliance with Belgian and international regulations. We are committed to preventing criminals from using our platform to launder illicit proceeds.

Legal Obligations and Compliance Framework

As a licensed gambling operator, we are subject to Belgian and international anti-money laundering legislation, including:

• The Belgian Anti-Money Laundering Law
• European Union directives on preventing money laundering and terrorist financing
• Financial Action Task Force (FATF) recommendations
• Blockchain and cryptocurrency-specific regulations where applicable

We have implemented policies and procedures to detect and prevent money laundering, terrorist financing, and other financial crimes. Our compliance programme is regularly reviewed and updated to reflect changes in regulatory requirements and emerging threats.

Customer Due Diligence and Identity Verification

We conduct risk-based customer due diligence on all users. During registration and before processing withdrawal requests, you must provide identification documents and information to verify:

• Your identity (full name, date of birth, nationality)
• Your residential address
• The source of funds used for gambling activities

For high-risk customers or large transactions, we may request enhanced due diligence, including:

• Additional identification documents
• Bank statements or proof of income
• Explanation of the source and origin of funds
• Information about the purpose and intended nature of the business relationship

Failure to provide requested information may result in restrictions on your account, including suspension of deposit and withdrawal privileges.

Transaction Monitoring

We employ sophisticated automated monitoring systems to analyse account activity and detect suspicious patterns that may indicate money laundering or other illicit activity. Monitored factors include:

• Large or unusual deposit and withdrawal patterns
• Rapid movement of funds with minimal gambling activity
• Transactions inconsistent with known customer profile
• Structuring of transactions to avoid reporting thresholds
• Use of multiple payment methods or frequent changes to payment methods
• Attempts to circumvent verification procedures

Transactions flagged by our monitoring systems are reviewed by our compliance team and may be subject to additional investigation.

Suspicious Activity Reporting

If we identify or suspect money laundering, terrorist financing, or other criminal activity, we are legally obliged to report this to the Belgian Financial Intelligence Processing Unit (CTIF-CFI) and other relevant authorities. We are prohibited from disclosing to you that a report has been made or that an investigation is underway.

Consequences of Policy Violations

Violation of our anti-money laundering policies, refusal to cooperate with verification procedures, or involvement in suspicious activity may result in:

• Immediate account suspension or closure
• Freezing of account funds pending investigation
• Confiscation of funds determined to be proceeds of crime
• Reporting to law enforcement and regulatory authorities
• Legal action to recover damages

We reserve the right to void all bets and winnings if we determine that you have engaged in money laundering or provided false information during the verification process.

Record Keeping

We maintain detailed records of all customer identification information, transactions, and compliance activities for a minimum of seven years as required by Belgian law. These records may be provided to regulatory authorities or law enforcement upon request.

Your privacy is important to us. We collect, process, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and Belgian data protection legislation.

Data Collection and Purpose

We collect personal data that you provide during registration and through your use of our services. The types of information we collect include:

Identity Information: Full name, date of birth, nationality, gender, and government-issued identification documents.

Contact Information: Email address, telephone number, and residential address.

Financial Information: Payment method details, transaction history, deposit and withdrawal records, and source of funds information.

Technical Information: IP address, device information, browser type, operating system, and usage data.

Gameplay Information: Betting history, game preferences, account activity, and bonus usage.

We collect this information to:

• Provide and manage your account and services
• Process deposits, withdrawals, and betting transactions
• Verify your identity and comply with legal obligations
• Prevent fraud, money laundering, and other illegal activities
• Improve our services and user experience
• Communicate with you about your account and promotional offers
• Comply with regulatory reporting requirements

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you and provide gambling services.
• Legal Obligation: Processing is required to comply with anti-money laundering, tax, and gaming regulations.
• Legitimate Interests: Processing is necessary for fraud prevention, risk management, and service improvement.
• Consent: Where you have provided explicit consent for marketing communications or other optional processing activities.

Data Sharing and Disclosure

We may share your personal data with:

• Payment processors and financial institutions to facilitate transactions
• Identity verification services to confirm your identity and prevent fraud
• Regulatory authorities and law enforcement when legally required
• Legal and professional advisors in connection with legal proceedings
• Third-party service providers who assist in operating our platform
• Affiliated companies within our corporate group

We do not sell your personal data to third parties for marketing purposes. All data sharing is conducted in accordance with GDPR requirements and appropriate safeguards.

Data Security

We implement technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure data centres with restricted physical access
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality
• Access controls limiting data access to authorised personnel

Despite these measures, no internet transmission is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

Right of Access: Request a copy of the personal data we hold about you.

Right to Rectification: Request correction of inaccurate or incomplete personal data.

Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.

Right to Restriction: Request limitation of processing of your personal data in certain circumstances.

Right to Data Portability: Request transfer of your personal data to another service provider in a structured, machine-readable format.

Right to Object: Object to processing of your personal data for direct marketing or other purposes based on legitimate interests.

Right to Withdraw Consent: Withdraw consent for processing activities where consent was the legal basis.

To exercise these rights, contact our Data Protection Officer using the contact details provided on our website. We will respond to your request within one month, subject to verification of your identity.

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Account information and transaction records are retained for a minimum of seven years after account closure to meet regulatory requirements. Marketing data is retained until you withdraw consent.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area. We ensure such transfers comply with GDPR by implementing appropriate safeguards, such as standard contractual clauses or adequacy decisions.

Changes to Privacy Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. Material changes will be communicated through email or platform notifications. Continued use of our services after such changes constitutes acceptance of the updated policy.

Contact and Complaints

For questions about our privacy practices or to exercise your data protection rights, contact our Data Protection Officer through the contact form on our website. If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit).

BC Game employs comprehensive security measures to protect your account, personal information, and financial transactions from unauthorised access and cyber threats.

Platform Security Infrastructure

Our platform is built on secure infrastructure designed to protect against modern security threats:

SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. This ensures that sensitive information, including login credentials and payment details, cannot be intercepted by third parties.

Secure Data Storage: Personal data and financial information are stored on secure servers located in protected data centres with restricted physical access. Data at rest is encrypted using advanced encryption standards.

Firewall Protection: Our network infrastructure includes multiple layers of firewall protection to prevent unauthorised access attempts and defend against distributed denial-of-service attacks.

Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address vulnerabilities before they can be exploited. Our security protocols are reviewed and updated to address emerging threats.

Account Security Features

We provide multiple features to help you secure your account:

Strong Password Requirements: Your password must meet minimum complexity requirements, including length, character variety, and uniqueness. We encourage you to use a unique password that is not used for other online services.

Two-Factor Authentication: Enable two-factor authentication (2FA) to add an additional layer of security to your account. With 2FA activated, logging in requires both your password and a time-sensitive code generated by an authentication app on your mobile device.

Login Notifications: Receive email notifications whenever your account is accessed from a new device or location, allowing you to quickly identify unauthorised access attempts.

Session Management: Active sessions are monitored and logged. You can review recent account activity and terminate active sessions from the security settings in your account.

Transaction Security

Financial transactions are protected through multiple security layers:

• Payment information is processed through PCI-DSS compliant payment processors
• Withdrawal requests are subject to verification procedures to prevent unauthorised access to funds
• Large or unusual transactions trigger additional security reviews
• Cryptocurrency transactions are processed through secure blockchain networks with multiple confirmations required

Fraud Prevention and Monitoring

Our security team continuously monitors account activity for signs of fraud or unauthorised access:

• Automated systems detect unusual login patterns, such as access from multiple locations simultaneously
• Betting patterns are analysed to identify potential account compromise or collusion
• Account takeover attempts are blocked through device fingerprinting and behavioural analysis
• Suspicious activity triggers immediate account reviews and may result in temporary restrictions

If we detect potential security threats to your account, we will contact you using your registered email address or telephone number.

Your Security Responsibilities

Account security is a shared responsibility. You must:

• Keep your login credentials confidential and never share them with others
• Use a strong, unique password and change it regularly
• Enable two-factor authentication
• Log out of your account when using shared or public devices
• Keep your email account secure, as it can be used to reset your password
• Install and maintain up-to-date antivirus software on your devices
• Be cautious of phishing attempts and verify that you are accessing the official BC Game website
• Report any suspected security incidents or unauthorised account access immediately

Incident Response

In the event of a security incident affecting your account or personal data, we will:

• Investigate the incident promptly to determine its scope and impact
• Take immediate action to contain and remediate the threat
• Notify affected users within 72 hours if personal data has been compromised
• Report significant breaches to relevant regulatory authorities as required by law
• Implement additional security measures to prevent recurrence

If you suspect your account has been compromised, contact our support team immediately through the secure contact form on our website. Change your password and review recent account activity for unauthorised transactions.